Lesson 2 - Communication

Lesson 2 - Communication

Creating Rapport

The Power of Knowledge Creating Rapport. Lesson 2 Communication   How to create rapport. Step 1 Rapport is how people relate to one another, it is created through how we communicate with other people, with our body language, eye contact, tone of voice and how fast we talk, plus other…

Active Listening

The Power of Knowledge Active Listening. Lesson 2 Communication   Become a better listener. Becoming an active listener is the key to becoming a very effective debt collector, most people think they are good listeners however this may not always be the case. Being a good listener reduces misunderstandings and…

Language and Voice Tone

The Power of Knowledge Language and Voice Tone. Lesson 2 Communication   How to use language and voice tone. As this course is covering the training for a telephone style debt collector it is imperative to understand the importance of language and voice tone. How you sound on the phone…

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