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Nichola Caddy

Nichola Caddy

Saturday, 11 February 2017 14:04

Attachments for emails

Thursday, 02 February 2017 06:58


If you own a franchised business and have more than three outlets we offer a discounted price for each franchise on our Annual Membership program.

Each franchised outlet is set up as an individual client in our system and the debts will each belong to the nominated franchise outlet.

The benefits of this are each outlet can have its own address details and information directed at the debtor from exactly where they purchased goods or services from.

Also, each franchise is responsible for paying their accounts with BCA Debt, they also have their own login details and cannot see the details of other franchisees.  The franchisees control their own debt collection processes.

Plus when the debtor payment is dispersed they are sent to the individual franchisee's bank accounts.

Purchasing annual memberships is a very cost effective way to get your debt collection done, as it allows you to send as many debts as you want over a twelve month period.

To get the best value from debt collection, you are better to send your debts as early as possible, as the longer you leave them the harder it is to get your money back.

You pay an Annual Membership and can send unlimited debts to us and pay a commission on what is successfully collected.

This commission covers everything from sending letters to telephone calls. We always request your consent to go ahead with any extra work including tracing people who have moved and making field calls.

Thursday, 02 February 2017 06:29

Childcare Services

Over the years we have noticed an increase in childcare debts coming to our agency, we believe because the industry has changed so much with a lot of big players owning multiple centres many of their clients are falling through the cracks and getting away without paying.

Particularly once their children leave the centre and move onto school or another centre.

Childcare debtors come with their own set of problems, the best way to deal with these is to get them to debt collection quickly, if they are left to long they tend to become delinquent debts and the chances of collecting them lessen's.

All childcare centres directors should make quick action a priority.

Thursday, 02 February 2017 06:25

Property Managers

We know that being a property manager is probably one of the most challenging positions a person can hold and when it comes to collecting money from tenants, your job escalates further.  

However once a tenant has moved out of a property the issues only just begin especially when it come to collecting money from them. 

We are under no illusions when it comes to this type of debt, it is hard to collect and honestly, the success rate depends on the nature of the debt and the person who owes the money.

Therefore it is important that before you spend any more money on chasing money off a tenant be absolutely sure you have all current details of your debtor and that you know they can pay.  Our experience in this area is that not many tenants have the ability to pay back a debt once they have moved out of a property.

Please Note:  We do not collect rental debts for private owners, we collect for Real Estate Companies through their Property Managers.

Thursday, 02 February 2017 06:16

Medical Practice Managers

If you have a business in the healthcare industry, you will know how hard it is to collect outstanding debts. Providing the service is the easy part.

If you’re having trouble collecting medical fees from patients, let us take care of it for you. We collect overdue accounts, Medicare gap and the gap in private health cover.

Clients send us their outstanding accounts either at the beginning or the end of the month. Of course, we will accept them at any time to suit you.

We make it as easy as possible for debtors to pay, assisting in arrangements for people to pay off debt in a structured way so clients receive as much of the debt as possible.

Whilst the basic steps of debt collection are similar, we target our service to meet the needs of each industry we work with. This gives our clients peace of mind that once they have passed their overdue accounts to us, we will handle everything, including taking the debt through the court process if this is the appropriate way to finalise it.

Our debt collectors liaise closely with big insurance companies to cover all aspects of collecting debts associated with workers’ compensation and other medical work related debts.

You pay a small fee to have the debt entered into our system plus a percentage of the amount collected. This commission covers everything from sending letters to telephone calls. We always request your consent to go ahead with any extra work including tracing people who have moved and making field calls.

Thursday, 02 February 2017 06:06

Services Industry

The Service industry is an area that requires a different mindset to collections, unlike retail or wholesale debt where we are able to discuss any faulty parts or return of products purchased, the service industry requires a different set of skills when dealing with the debtors.  

In the service industry, collectors require excellent negotiation skills, not only that collectors require the gift of the gab to be able to resell your service to the debtor and sort out any disputes over the service provided, therefore a clear understanding of the debt is important to ensure a good outcome.

When collecting service industry debts it is good to make sure you give as much information as possible, with this information your collector will be able to talk to your debtor in regards to the debt.  Good communication between you and the collector is essential. 

Thursday, 02 February 2017 06:02

Retail & Wholesale

If you sell goods on credit then there is a possibility that you will need to have a contingency for debt collection that can be utilised very quickly, as with all debt it is very important to move fast when it come to being able to collect your money or easily pick up products that have been sold to a customer that has not paid you.

It is super important to work fast when you have a creditor that has not paid you because you need to pay your suppliers and having outstanding debts put a great deal of pressure on your business.  It is not good to leave these debts to long no matter how good a client they are.

Of course having the right credit agreement is very important when it come to retrieving products from a debtor, however, it is not all lost if you have not got paperwork to support the retrieval of goods.  Usually, it's a matter of letting the debtor know exactly what you intend doing if they do not pay you immediately. 

Collecting wholesale and retail debt is a matter of pure persistence and requires a collector with the skills to keep at a debtor until they have the required outcome. 

Thursday, 02 February 2017 05:57

Education Services

Believe it or not, even though education in Australia is cheap there are still many people who do not pay their fees. The burden this places on many of our schools and educational institutions is too great for it to be ignored. Coming to the decision to send parents or students to debt collection is often an emotional choice, however, we work with our clients to ensure a satisfactory outcome can be made.

We have created systems that comply with Government Institutions, Private Colleges, Public Schools, Registered Training Organisations just to name a few.

We have the ability to tailor our system to suit these types of institutions. Our collection activities often depend on the nature of client when it comes to this area, as it is often a very sensitive situation for parents when their children's education fees have not been paid.

We work with our client to ensure the best outcome for both them and the debtor is reached.

Wednesday, 01 February 2017 22:04

Strata Managers

As most levies fall due on three monthly basis, we have streamlined our unique service to upgrade the outstanding levy debt to include the new strata fees.

This means clients don’t have to continue sending instructions to us. If the debt is still outstanding, we Work with the Strata Manager to ensure recuring levies are collected.

More funds are collected and there is less work for you.

Debt Collection is a cost effective option for Strata Managers, the great thing about it is the owners pay.

By implementing a few simple processes at the AGM the Owners Corporation can get the debt collection cost added to the original owner.

We charge a small fee then commission on what is successfully collected. We always request your consent to go ahead with any extra work including tracing people who have moved and making field calls.

If collecting a particular amount proves more of a challenge, we assess the debt give you our recommendations and if you wish we will collect the debt through the court system all you have to do is give us the instructions to proceed and we handle everything.

Using a debt collection agency frees your time up as a strata manager to do what you do best "Manage Strata's"


Wednesday, 01 February 2017 13:35

Special Price

Page 1 of 4

Learn the key elements to making sure you get paid for the work you've done.

Haven't signed up yet? Really?! Well, here's what your missing out on...

  • Full Access to The Seven Steps to BCA Debt in your Business and the 7 Lesson in Accounts Management. +

    There are 7 steps that we walk you through, these steps build your accounts management system which ensures you get paid for the work you have done and you know your customers have the ability to pay you before you do any work for them. Read More
  • Terms and Conditions +

    We walk you through this process to ensure you have the ultimate Terms and Conditions, customised to suit your business. Read More
  • The Debt Recovery Blitz +

    Get your money back into your bank account, we will help you increase cash flow from within your debtors ledger. Read More
  • Core Policy Document Suite +

    You we give you a suite of documents designed to support your Accounts Management System, everything you need to raise your standards in customer service. Read More
  • Current Customer Induction +

    These are your business ambassador’s show them how you you are improving your systems and ultimately the service you provide them.
  • Collateral Update +

    Ok, this is all the annoying little jobs that need to be done, like update the website T&C and Privacy Policies. We have streamlined this for you and give you the html docs to get your web developers to upload. Read More
  • Secure your Assets +

    We help you determine if your business would benefit from the Personal Property Securities Register, which can put you on equal footing with secured creditors like the banks. Read More
  • Debtor Management 2.0 ??? +

    Make sure your customers have the ability to pay you before you have even done any work for them. Read More
  • 1

In a recent survey my clients
identified having a system for

Accounts Management

to be one of the top area's
they struggled with.